FAQ

Frequently Asked Questions

Orders & shipping

How long does delivery take? Orders are processed within 1–3 business days. Delivery then takes 7–15 business days to Australian addresses. Delivery times are estimates and can be affected by couriers, customs and public holidays.

How much is shipping? Shipping is free on orders over $70. Orders under $70 have a flat rate of $[5.95].

Will I get a tracking number? Yes. We email you tracking details when your order ships. Tracking can take a few days to start updating after dispatch.

Do you ship outside Australia? Not at the moment. We currently ship to Australian addresses only.

My order hasn't arrived. What should I do? First, check your tracking. If it hasn't moved in 10 days, or your order hasn't arrived 20 business days after dispatch, email us at productmusthaves22@gmail.com with your order number and we'll investigate.

Can I change or cancel my order? Contact us as soon as possible. We can change or cancel orders that haven't been dispatched yet.

Returns & refunds

What if my item is faulty, damaged or not as described? Contact us at productmusthaves22@gmail.com within [30] days of delivery with your order number and a photo or short video of the problem. We'll arrange a repair, replacement or refund, in line with your rights under the Australian Consumer Law.

Can I return something I've changed my mind about? Yes, within [14] days of delivery, if the item is unused and in its original packaging. You pay return shipping, and please contact us before sending anything back. For hygiene reasons, we can't accept change-of-mind returns on socks and towels.

When will I get my refund? Approved refunds go back to your original payment method within [5–10] business days. Your bank may take a little longer to show it.

Full details are in our Shipping & Returns Policy.

Products

Is the microphone compatible with my phone? Our wireless mic uses a USB-C connection, so it works with USB-C Android phones and notebooks. Please check your device has a USB-C port before ordering.

Do the socks and towels come in different sizes? Please check the product page for the available colours and sizes. If you're unsure, contact us and we'll help you choose.

Are the colours the same as the photos? We try to show colours accurately, but they can look slightly different on different screens.

How do I choose the right resistance band? Yes, we can help. Each band's resistance range is listed on its product page. If you're a beginner, start with a lighter band and work up.