Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This means that if your item arrives faulty, damaged, or is not as described, we will arrange a repair, replacement or refund, and we will cover the return shipping cost where one is needed.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, please contact us at productmusthaves22@gmail.com within 30 days of delivery with:

your order number,
a description of the problem, and
clear photos or a short video showing the issue.

We will respond within [2] business days and let you know your options.

Change of mind

We accept change-of-mind returns within [14] days of delivery, provided the item is:

unused and in its original condition and packaging, and
accompanied by proof of purchase.

For change-of-mind returns, you are responsible for the cost of return shipping, and the original shipping cost is not refundable. Please contact us before sending anything back, as returns sent without approval cannot be accepted.

Items not eligible for change-of-mind returns

For hygiene reasons, we cannot accept change-of-mind returns on socks, towels or other items that have been worn or used. These items are still covered by your consumer guarantees if they are faulty or not as described.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days of approval. Your bank may take additional time to show the refund.